Terms of Service and Refund Policy

FastOTP (“we”, “us”) is the online service at fastotp.io. These terms apply to the website, to your account and to the API.

You agree to these terms when you create an account or place an order. If you use the service for a company or another organisation, you confirm that you are allowed to accept them on its behalf.

FastOTP gives you the temporary use of a phone number so that you can receive one SMS verification code from one service. You choose the service and the country when you order. One service in one country is called a route.

• One number, one verification. Each order is for a single verification code from the service you selected.
• The number is active for a limited time. It waits for a code for up to 20 minutes. The order closes when a code arrives, when that time runs out, or when you cancel.
• You do not own or keep the number. Once the order closes you cannot receive anything more on it, and we cannot give you the same number again. Do not rely on it for anything you will need later, such as account recovery or sign-in codes.
• Receiving only. You cannot make calls or send messages from the number.

When you use a number:

• use it only for the service you chose when you ordered;
• do not pass it to anyone else while the order is open.

We may block a service in a particular country where we see abuse. The routes on sale change over time. A route can be added, suspended or withdrawn as described in section 6.

You need an account to place an order. An account is an email address and a password. Give an email address you can read, because it is how we identify you and reach you.

• You must be at least 16 years old to hold an account.
• Keep your password and your API keys secret. You are responsible for orders placed through your account or with your keys.
• Tell us at [email protected] as soon as you think someone else has used your account. You can revoke an API key yourself at any time.
• Give accurate contact details and keep them up to date.
• One person, one account. Extra accounts opened for fraud or abuse, or to get around a limit, will be closed.

You can stop using FastOTP whenever you like. To close your account, write to us from its email address. We may suspend or close an account that breaks these terms, or where the law requires us to.

FastOTP is prepaid and pay-per-code. You add balance to your account, and each order is paid from that balance. There is no subscription and no recurring charge.

• The price is the one shown when you order. Prices are in US dollars and are set per order. They follow live supply, so the price of a route can go up or down at any time. A price change never affects an order you have already placed.
• A higher price is refused, not charged. When you place an order we check the live price. If it has risen above the price you were shown, the order is refused and nothing is charged. You can then order again at the new price if you accept it.
• The price is taken from your balance when the order is placed. An order cannot be placed if your balance is lower than the price. Your balance cannot go below zero.
• You only pay for a delivered code. If the order ends without a code, the price is returned in full under the refund policy below.
• Taxes. You are responsible for any taxes due where you live.

Balance is credit for buying numbers on FastOTP. It is not a bank deposit and earns no interest. Payments that add balance are handled by a payment processor, as described in the privacy policy.

You pay for an order only if a verification code is delivered to the number. In every other case the full price of the order returns to your FastOTP balance automatically. You do not need to ask.

When you are refunded in full

• No number could be issued. If we cannot give you a number after you order, for example because the last one was just taken, the order closes and the price is returned, normally at once.
• No code arrived in time. A number waits for a code for up to 20 minutes. If none has arrived when that time runs out, the order closes as expired and the price is returned.
• You cancelled. You can cancel an order from 2 minutes after it starts, as long as no code has arrived. Cancelling closes the order and returns the price. An order cannot be cancelled during its first two minutes, or after a code has arrived.
• The number was withdrawn. If the number is withdrawn on our side before a code arrives, the order closes and the price is returned.

When there is no refund

Once a code has been delivered to the number, the order is complete and its price is not refunded. That holds even if you do not use the code, you enter it too late, or the service you are verifying with later limits or closes the account. See section 8.

How a refund is paid

• A refund is always the full price of the order. There are no partial refunds and no fees.
• It is paid to your FastOTP balance when the order closes, and it appears in your transaction history as its own entry.
• It is not paid to a card or to any other payment method. You can spend it on another order straight away.
• Balance cannot be withdrawn or exchanged for money, except where the law gives you that right.

If an order closed without a code and the refund is not in your balance, send the order ID to [email protected] and we will put it right.

We measure the delivery rate of every route on real orders and publish it on the performance page, together with the rule we apply to it.

• Under the rule in force today, a route whose delivery rate stays below 80% for 7 days in a row is taken off sale.
• We may suspend, withdraw or bring back any route at any time, under that rule or because numbers for it have run out. We do not promise that a particular route will be on sale.
• The figures in the rule can change. The values that apply are always the ones shown on the performance page.

A published delivery rate describes past orders. It is not a promise that your order will receive a code. That is why an order with no code is refunded in full.

You may use FastOTP only to receive verification codes for accounts that you are entitled to create, and you must follow the terms of the service you are verifying with.

You must not use the service:

• for anything unlawful, or to help someone else break the law;
• for fraud, or to pretend to be another person or organisation;
• to send spam, or to create accounts in order to send it;
• to harass, threaten or abuse anyone;
• to get around a platform’s security measures, or around a ban, a limit or a suspension it has placed on you;
• in a way that disrupts FastOTP itself, including probing it for weaknesses or going around the API limits;
• to collect, scrape or resell FastOTP’s numbers or data without our written permission;
• to reverse engineer the service or try to extract its source code.

If we have good reason to believe an account is being used in one of these ways, we may refuse its orders and suspend or close it, with or without notice. We may report serious misuse to law enforcement, and we answer lawful requests from authorities.

FastOTP is not affiliated with the services its numbers are used with. Their names and logos belong to their owners.

Each service decides for itself which phone numbers it accepts. We do not guarantee that a service will send a code to a number, accept the number, or keep open an account that was created with it. A service can refuse, limit or close an account for its own reasons, including because it was verified with a temporary number.

What we do guarantee is the refund: if no code arrives, you get the price back under section 5. If a code is delivered, the order is complete, whatever the service does afterwards.

Orders placed through the API use the same catalogue, the same prices and the same refund policy as orders placed on the website. These terms apply to both.

The API has rate limits, set out in the documentation. We may limit or revoke a key that is misused or that puts the service at risk.

We work to keep FastOTP running, but we do not promise that it will be available without interruption. Ordering can be switched off for a time, for maintenance or when there is a problem with supply. The current state of the service is on the status page.

An order that is already active when ordering is switched off keeps the protection of the refund policy: if it ends without a code, it is refunded.

The FastOTP name, logo, website and the software behind the service belong to us. We give you a limited, non-exclusive, non-transferable licence to use the service under these terms. Anything you send us stays yours.

Nothing in these terms limits liability that the law does not allow to be limited, such as liability for fraud. Nothing in them takes away rights you have as a consumer.

Apart from that, and as far as the law allows:

• our total liability to you for any claim about the service is limited to the greater of the amount you paid to FastOTP in the 12 months before the claim and USD 100;
• we are not liable for indirect, incidental, consequential or punitive losses, including lost profit, lost business, or the loss of an account you hold with another service;
• we are not liable for what another service does, including refusing a number or closing an account.

You agree to cover FastOTP against any claim that arises from your misuse of the service, from your breach of these terms, or from your breach of any law or of anyone else’s rights.

We may change these terms. The version in force is always the one on this page, and the date at the top shows when it last changed.

A material change takes effect 14 days after we email registered users about it. An order is governed by the terms in force when it was placed. If you keep using the service after a change, the new terms apply to your later orders. If you do not accept a change, stop placing orders and write to us about your account.

These terms are governed by the law that applies to the business that operates FastOTP, without regard to conflict-of-law rules. Disputes go to the courts of that jurisdiction, except where consumer law that cannot be set aside says otherwise.

If you are a consumer, you keep every right that the law of the country you live in gives you and that a contract cannot take away. If one part of these terms turns out to be unenforceable, the rest stays in force.

Questions about these terms go to [email protected]. The contact page explains what to include if your question is about an order.